Culture, Empathy and Changing Views – Why Communicators Must Be Aware Of How Global Trends Can Impact Local Populations

Have global movements such as Black Lives Matter shifted views on Israel and the Palestinians?

The past couple of weeks have been remarkable; we’ve seen many across the world voice their opinion on events in Israel and the Palestinian Territories. What’s been marked is how support for Palestinian rights is growing, especially in the United States. We’ve had voices in Congress stand up and argue that how Palestinian citizens are treated is akin to apartheid. That would have been unthinkable even a decade back.

What’s indisputable is that civil debate and activism around race in the US and Europe, from causes such as Black Lives Matter (BLM) to colonial historical legacies, is pushing many people to rethink how they view conflicts in the Middle East. There’s been lots of good writing on this recently, such as this piece in the Washington Post on BLM and the Israeli-Palestinian conflict.

What’s also been fascinating to see is how local populations in the Gulf, most especially in the UAE and Saudi, have spoken with anger and emotion about what Israel has done, both in Gaza and in Jerusalem. Only last year, the UAE and Bahrain signed the Abraham Accords with Israel, formally establishing ties between the three countries (they were followed by Sudan and Morocco).

At the time there was an outpouring of support in the UAE among nationals for the agreement, and little in the way of pushback (there was noticeable pushback in Bahrain). It’s rare for nationals to actively voice their own views online, if those views go against governmental policy. To quote a recent piece by the Associated Press, “No matter what your national priorities are at the moment or regional priorities are at the moment, when stuff like this happens, the Palestinian issue comes back and hits you,” Emirati political analyst Abdulkhaleq Abdulla told the AP’s Aya Batrawy.

So, what can these two points teach us? Firstly, global events have never been more interrelated, thanks to the raw filter of social media. And second, raw emotions can still overcome national considerations, especially when it’s a religious issue.

As communicators, we’ve got to be able to understand the implications of these issues for our audiences. We keep talking about reading the room, and being the link between the outside and the inside. Which is true. But how many brands are proactive on these social issues, rather than reactive?

On that note, I did wonder about the timing of an award by the local public relations association last week. They gave out two fellowships, recognising people for their service to the industry. One is the head of communications for the UAE’s foreign ministry, who’s greatest success to date has been communicating the Abraham Accords.

While this person is a fine communicator, couldn’t the association have delayed giving this award? Would it have been more sensitive to do this, in light of people’s feelings about the conflict?

As always, am happy to hear your views. Let me know via the comments or on social media.

This Eid, are our words enough or should we do more?

I love Eid, the name given to the two major Muslim festivals. Eid one of those times that reminds me of Christmas or Easter. It’s a time for family, for giving and for being with those that you love. But this year, I’ve not been feeling the same festive spirit. Maybe it’s due to the three-year-long conflict in Syria, which has claimed over 170,000 lives? Maybe it’s the news coming out of Iraq, where one of the world’s oldest civilizations, is on the bring of being torn apart by religious fanatics and sectarianism. Then there’s Libya, where the population has found itself at the mercy of the numerous militias who remained armed and in control after the fall of Gaddafi. And finally, there’s Gaza.

During Eid, it’s customary to wish others a wonderful year ahead; we say to one another, “may every year find you in good health.” This year, I feel the need to do more. In this region, we often feel the need to blame others for our troubles. However, we have to start rolling our sleeves up ourselves, and doing what we need to do to make our region better, for everyone in it.

We have to work towards opening ourselves up and not just tolerating but accepting and embracing those who are different. We should help to educate others, to pass on to them the skills that they will need to find a job and build a career. We need to raise our voices, and tell our governments to work together for the interests of the entire region rather than a select few.

There’s many things that need to be done, and the best people to act are us. For too long we’ve relied on others to help, be it governments at home or abroad. This Eid, I am going to act and volunteer more for the causes that I believe in. I will raise my voice as often and as loud as I can do for those that have been silenced. And, I will donate to charities and organizations that are on the ground and that I know are making a difference.

I hope that these actions, though not much, will make some difference to others. This Eid, what are you doing? Do you feel the same, and, if so, will you join me and turn your words into actions? Let me know.

#GazaUnderAttack – using Whatsapp to begin a social media campaign

As you’re on the internet reading this, I’m assuming that you’re aware of the events unfolding in Gaza and Israel. Social media has become part of the campaign on both sides to raise awareness for what is happening.

As of 11pm Gaza time, a campaign has begun on Twitter to talk about what is happening in Gaza and spread the word, using the hashtags #GazaUnderAttack and #PrayForGaza. What’s fascinating is that those behind the campaign have used Whatsapp to spread graphics on the campaign a couple of hours before it began. The tactic should have allowed the organizers to spread the awareness as quickly and as quietly as possible, to group their supporters and get them active on Twitter all at the same time. In essence, you’re creating a wave of support online, without anyone on the other side being forewarned.

I’ll be watching this intently, in the hope that that the two sides call a ceasefire as soon as possible. I for one hope that #GazaUnderAttack can be a force for good, to stop the suffering.

The #GazaUnderAttack image was spread via Whatsapp before the campaign was launched on Twitter

The #GazaUnderAttack image was spread via Whatsapp before the campaign was launched on Twitter