Category Archives: United Arab Emirates

How to get on Etihad’s The Residence for free thanks to Kickstarter

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The past week has witnessed its fair share of oohs and aahs at the region’s largest tourism show in Dubai. One of the biggest jaw-droppers was the announcement by Abu Dhabi-based airline Etihad of a new travel experience. Named the Residence and akin to a flat in the sky for those traveling on select routes on Etihad’s A380s, the 120 plus square feet of space offers travelers a dining space and living room, their own en-suite shower and bedroom. With perks that include chairs fitted out with the same leather as a Ferrari, a personal butler on call, a personal vanity unit, wardrobe and swiveling TV monitor for viewing from either the seat or the bed. All of this will cost you approximately US$20,000 one way when flying from from Abu Dhabi to London.

And just to prove the point, why don’t you let Etihad’s Guest Ambassador, Dannii Minogue take you on a tour of The Residence.

One budding travel reviewer has turned to Kickstarter to help him raise the money needed to purchase a Residence ticket (I don’t know if you’d purchase a ticket for a flat in the sky). The very young-looking Ben Schlappig is the editor of the One Mile At A Time blog on the Boarding Area website, and his pitch goes like this:

Etihad Airways new A380 features a concept that I believe will revolutionize commercial air travel. Help me review the product!

I’ve been flying frequently since a very young age, and travel and aviation are my greatest passions. Over time that passion for travel and flying grew to finding the cheapest way to travel in luxury. And over the years I’ve reviewed most of the world’s best first class products.

With only one “Residence” per flight, this may very well be the first A380 premium cabin product for which you can’t redeem miles. This may change over time, but with only one “cabin” per flight it’s highly unlikely.

As a result, it may be a long time before we get an independent review of Etihad’s A380 Residences.

What I propose is flying the Residences product within the first week it’s in service, so I can report on all aspects of the experience. Chances are it would otherwise be a long time before we get an unbiased review of Etihad’s new product.

While the thought of paying for someone else to fly in the lap of luxury to write a review may leave some in horror Ben has already raised US$11,000. With 22 days to go, can he raise the additional US$14,000 he needs for his trip? If he does, I’m going to start my own travel blog and try never to pay for a flight myself again.

If you have excess cash which you have no idea what to do with and now want to donate to this cause, go here and splash some cash for Ben.

PS On another note, while I love her to bits (I still remember her in Australian soap Neighbours) does Dannii Minogue scream luxury? She may let loose during the YouTube video to the chagrin of many of those who have left comments but I would have hoped Etihad would have splashed the cash to bring in someone who would be easier to associate with top-tier luxury. What are your thoughts?

Is Mugabe’s DMCC visit a PR coup or disaster?

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There’s few people who have been more vilified in the Western media than the President of Zimbabwe for events in the African country over the past couple of decades. Robert Mugabe is a pariah in the West. But he’s been over in Dubai, and his government is set to open up a ‘diamond embassy’ in Dubai. Dubai Multi Commodities Centre (DMCC), where the embassy will be based, put out a press release and photo op. I’ll leave it to you to answer the title question, namely was chasing media coverage the right or wrong thing for DMCC to do when it comes to Mugabe?

Will the press release and the above image of the visit backfire on DMCC and erode public trust in the organization? Or it is a sign of pragmatism and a coup for the country’s diamond business (image source: arabianbusiness.com)

Turkey, Twitter and how a ban couldn’t/wouldn’t happen in the Gulf

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While Turkey is busy trying to gobble up Twitter, there’s little chance of anyone in the Gulf banning social media any time soon (image source: http://www.globalpost.com)

Last week, we in the Arab world were treated to a spectacle that we’re all too often participants in. Instead, we looked on as the government of a neighboring country pulled the plug on a social media service and denied its citizens and residents the right to use Twitter. The story behind the move by Turkey’s Prime Minister, Recep Tayyip Erdoğan, to block access to Twitter is fascinating, a page-turner about corruption, dissent and how one man is trying to dominate political will in his own country (have a read of the background here, in a wonderful piece written by the New Yorker’s Jenna Krajeski).

A question/tweet by the Wall Street Journal’s Ellen Knickmeyer about the situation in Turkey from a Middle Eastern perspective got me thinking about the subject. Here’s my take on the Gulf states country-by-country.

Saudi Arabia

Let’s start with the largest country in the region, Saudi Arabia. There are millions online and active on social media in the Kingdom (both Twitter and Facebook have fifteen million Saudi users between them – Facebook has approximately eight million users and Twitter just under seven million ). For many, social media is a release, a forum for open debate where anything and everything can be discussed.

The whole spectrum of Saudi society is online and using social media – some of the most popular and prolific tweeters are religious scholars. while there is criticism of policy online, would the government be willing to risk a public backlash any social media channels were to be closed? Rather, Saudi’s social media policy can be summed up in one sentence – do what you want online but we are watching you. Saudi’s online laws, which have recently been rehauled, allow for citizens to be detained for their online activities (a recent piece by Abeer Allam for Al-Monitor covers recent developments in the Kingdom).

Bahrain

The second Kingdom on the list, Bahrain has suffered more than most over the past three years. Bahrain’s social media has become almost as polarized as the situation in the country, between those who support the government and those who support the opposition. However, despite the war of words online Bahrain has never threatened to pull the plug on social media (there was a communications blackout during the early days of the political crisis in Bahrain).

Instead, the island state has tightened up its online legislation and has cracked down on bloggers and other activists who use social media (Global Voices’ editor Amira AlHussaini wrote a piece about the arrest of blogger Mohammed Hassan in July 2013).

The Kingdom uses social media to communicate both locally and globally on issues such as security, foreign policy and terrorism. Would Bahrain seek to indirectly legitimize the opposition’s claims that the government is cracking down on media through pulling the plug on social media? Not likely.

The United Arab Emirates

The second largest country in the GCC by population, the United Arab Emirates has taken to social media like a duck to water; the country’s leadership are online, the country’s businesses are online and the country’s population are also online tweeting, updating their statuses and uploading pictures of every single meal and building around them mainly on their smartphones. The UAE’s population communicates about literally everything, except to criticize.

There’s so few people in the UAE who aren’t supporting the country’s leadership that the thought of any social media being pulled seem ludicrous. For those that do dissent the UAE introduced in 2012 more stringent online laws which include jail time for those that defame the country. These laws have been put into effect.

Kuwait

Maybe surprisingly for those who don’t know the region, Kuwait has the freest media industry in the region, with columnists regularly criticizing government policy. Kuwait’s parliamentary system and the level of public discourse in the country means that few subjects are off-limits. Kuwait’s social media scene is also buzzing – Twitter reckons that over half of the country’s population, 1.5 million out of 2.7 million, are active users.

Even in Kuwait however, there have been cases of people being jailed for their tweets, either for insulting the Emir or for blasphemy. Still, it’s hard to see how or why any social media channels would be banned in a country that is known to enjoy a ‘debate’ every now and then.

Oman

On the periphery of the Gulf, Oman was affected by the Arab Spring. The country’s ruler Sultan Qaboos introduced sweeping reforms to appease Omanis calling for a better standard of living. The country has contended with online activists and the authorities have warned people not to spread libel and rumours that prejudice national security. Would Oman seek to shut down social media? Again, it’s unlikely.

Qatar

Last but certainly not least, Qatar has championed its own brand of journalism aka Al Jazeera for over a decade now. The country with its vast gas reserves has not had to contend with any political discussions about its governance and future. Qatar has jailed one person, a Qatari national, for publishing a poem on Twitter.

In addition, the country’s government is seeking to introduce a revised cybercrime law which would increase and expand the capacity under which a person communicating online could be jailed for (for a detailed news piece read this article by Matt Duffy on Al Monitor here). However, there’s little chance of anyone in government shutting down any social media channels in the country.

In short, social media has changed the Gulf just as it’s changed the world. The region’s citizens and residents have much more freedom to talk about issues online. The Gulf’s governments and their business interests have also become adept at using social media to promote their own messaging and market themselves. The region’s citizens are aware that even online they’re being monitored (this BBC article describes this notion of being watched) and most of them will tread carefully about what they say and how they say it. For others, they’ll go online anonymously and tweet to their heart’s content.

For governments, social media has become a release value on societal pressures and the message to nationals is clear – talk about whatever you want but don’t criticize. Examples have been made of those who do. But, while the governments have the ability to cut off social media and even throttle or close access to the internet, thankfully the Gulf isn’t Turkey. No one here is going to ban Twitter or any other social media channel any time soon.

Reputational Issues and the Pressure from Outside to Change – Will the Gulf’s Firms Be Forced to Adopt More Worker-Friendly Policies

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Smile for the media! Will Gulf-based airlines be forced to change their employment practices or will they risk possible reputational damage in the face of criticism from the foreign press? (image source: http://www.nycaviation.com)

First there was Qatar and now the UAE. I’m not talking GDPs, economic growth or any other metric that a government may promote in the public spotlight. Rather, I’m talking about media criticism, notably international media criticism of worker rights.

Over the past couple of weeks a series of articles have been written, mainly by the European media, critiquing the lack of rights for employees of Qatar Airways and Emirates. The pieces, in particular a lengthy series of allegations in Swedish newspaper Expressen, have shone a light on employment practices, many of which appear distasteful to those not used to working or living in the Gulf.

The article in Expressen entitled the Truth About the Luxury of Qatar Airways details the conditions under which Qatar Airways employees have to live. The report, which can be read here, tells of strict curfew times for air hostesses and pilots, constant surveillance, and instant terminations.

Others have run similar allegations. Even locally, we’re beginning to see these articles appear in the press; Arabian Business recently ran two pieces on the HR practices of both Qatar Airways and Emirates.

With a global presence comes greater media scrutiny. Similarly, global events on your doorstep can attract negative headlines (look no further than Brazil in the run up to this year’s World Cup or even Qatar, the 2022 World Cup andthe country’s labor camps).

In a sense, I’m surprised that this hasn’t happened sooner. The region’s three big airlines are global players who aim to capture transit traffic which they shuttle through their hubs in the Gulf. Similarly, the region’s sovereign wealth funds have been snapping up brands globally for some time now, but especially in Europe where trophy assets have become a staple for SWFs in Doha and Abu Dhabi.

So, how do the airlines react? Never one to be outdone for a quote, Qatar Airways’ CEO has furiously denied all of the allegations and has instead railed at the newspapers printing the articles and called them, in effect, racist. To quote from Arabian Business:

“Like any other organisation, we terminate nonperforming employees and these are allegations made by ex-QA staff.”

“This is not against Qatar Airways but against my home country. They are throwing stones at my country for no reason at all.”

Emirates has been more low-key in their response on the claim that they mistreat female employees by firing female cabin crew who become pregnant during the first three years of their employment.

In the long-term how should the airlines respond? If they continue to deny or ignore the allegations, will they face a backlash from consumers concerned about the airlines’ reputation? What’s certain is that the headlines are not going to go away; to the contrary, the deeper you dig, the more bodies you will find. It’s going to be fascinating to see if the negative media coverage from outside the region eventually forces a change in worker policies.

This is one theme I’m going to be following with increasing interest.

Bahrain, Saudi and the UAE use Facebook to Announce Ambassador Pullout

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It’s pretty remarkable – I’m not just referring to the withdrawal of the Bahraini, Emirati and Saudi ambassadors from Doha but also the way the news was announced. I, like many others, saw the news first not on traditional news channels but via Twitter. And where was the original announcement? On the Facebook page of the Saudi Ministry of Foreign Affairs. It’s pretty remarkable to see social media being used to release such information, especially considering the medium is designed with dialogue in mind. If you read Arabic have a look at the comments on the Ministry’s page.

The original announcement, which was later carried in the region’s papers, is below.

The Saudi Ministry of Foreign Affairs announced the pullout of the three ambassadors via its Facebook page before the story broke in the traditional media

The Saudi Ministry of Foreign Affairs announced the pullout of the three ambassadors via its Facebook page before the story broke in the traditional media

Dubai Police and the ignominy of being hacked on social media

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When your day job is to ensure the safety and security of those around you, it doesn’t get worse than this for Dubai Police. The police force best known for solving crimes in a matter of moments and driving around in swanky super cars (the latest is a three million dollar Bugatti Veyron) has just been hacked by a group with the Twitter handle @TheHorsemenLulz – presumably named after the infamous hacker collective LulzSec.

All but one of Dubai Police’s social media sites have been hacked, including Twitter, Tumblr, LinkedIn, and Pinterest (Facebook was the only social media channel that wasn’t hacked). While the images have now been removed, a couple of hours after the sites were compromised, here’s a screenshot of the offending image on the Dubai Police Twitter feed @DubaiPoliceHQ.

A screen shot of the image sent out by the hackers via the @DubaiPoliceHQ Twitter account

A screen shot of the image sent out by the hackers via the @DubaiPoliceHQ Twitter account

While the most obvious questions are how were these accounts hacked and how easy was it to hack the accounts, my issue is more about the group behind the hacks who have claimed several other cyber attacks in the UAE, including crashing the websites of Noor Islamic Bank, the Telecommunications Regulatory Authority and the UAE Central Bank. Do we have a locally-based hacker group in the UAE?

In a Tweet that included the @DubaiPoliceHQ Twitter account the group put out a video in November saying they’d be targeting the UAE Government. While the tweet and the video didn’t make too much sense, why wasn’t the issue taken seriously by those handling the @DubaiPoliceHQ Twitter account? With the UAE’s Government Summit taking place in Dubai tomorrow shouldn’t cyber security be top of the agenda for the public sector, and in particular the Dubai Police?

https://twitter.com/TheHorsemenLulz/status/406006175071625216

Goodbye Dr Taryam, Hello Al Otaiba – Changes in the UAE’s Media Landscape

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Mohammed Al Otaiba has taken up the top job at The National, despite having no prior media experience (image source: The National)

The past couple of days have been one of loss and change for the UAE’s newspapers. On the same day, news pieces announced the passing of Dr Taryam, the co-founder of the largest Arabic-language newspaper Al Khaleej, and the appointment of Mohammed Al Otaiba as the editor-in-chief of Abu Dhabi’s English-language daily, The National.

Dr Abdullah Taryam was one of the founders of the country’s Arabic media industry; He established Al Khaleej newspaper with his brother, the late Taryam Omran Taryam in Sharjah in 1970. After initial difficulties – the paper wasn’t printed for eight years during 1972 and 1980 due to funding – Al Khaleej grew to become what is the Dar Al Khaleej newspaper group which includes English-language daily The Gulf Today, Arabic-language weekly political magazine Al Shuruq and the Arabic-language family magazine Kol Al Usra. With a PhD in modern history from Exeter University Dr Taryam also held the posts of Minister of Education and Minister of Justice for the UAE. Gulf News wrote an extensive obituary on Dr Taryam which can be read here.

On the morning of the 30th The National announced its own change at the top, namely the appointing of Mohammed Al Otaiba as the editor-in-chief. I’m going to lift the text from The National’s piece rather than summarize.

“We are pleased to announce the appointment of Mohammed Al Otaiba as editor-in-chief of The National and are confident that his well-rounded experience in media, foreign policy and diplomacy will add a valuable global perspective to The National,” said Saif Saeed Ghobash, the acting chief executive officer of Abu Dhabi Media, which publishes The National.

Mr Al Otaiba said: “I am delighted to join The National newspaper and to be granted the opportunity to be part of a true success story for English journalism in the UAE. Writing has been a strong passion of mine for years and I look forward to being part of such a dynamic team of journalists.”

Mr Al Otaiba has a background in diplomacy and media, including 10 years representing the UAE at the UN in New York, Beijing and London.

He recently served as head of Image Nation Abu Dhabi, a division of Abu Dhabi Media. After being appointed head of the organisation in October 2011 he helped develop Abu Dhabi’s film industry.

Mr Al Otaiba’s appointment comes at a time when the newspaper is strengthening its local news coverage, Abu Dhabi Media said in a statement on Thursday.

It has recently supplemented its coverage with focus pages and a larger national news section, “boosting its reputation as a key English-language newspaper of record reflecting and supporting the country’s development and achievements,” the company said.

Abu Dhabi Media manages 18 broadcast, publishing and digital media brands and is considered among the fastest growing organisations in the region.

Mr Al Otaiba holds a bachelor’s degree in mechanical engineering from the American University in Cairo, and a master’s degree in administrative studies from Boston University, with a concentration in multinational commerce.

The reaction to the news has been interesting to watch, with observers noting Al Otaiba’s lack of newspaper and media experience.

The piece in The National does seem to be contradictory, with Al Otaiba’s international experience praised and then noting The National’s increased focus on local reporting. Al Otaiba’s appointment may be an attempt to ensure that The National is fully aligned with the official line. The paper, which was ostensibly founded to promote a free local press, has suffered over the past couple of years as it has attempted to promote a higher quality of journalism whilst ensuring that it doesn’t upset the national authorities and its owner, the Abu Dhabi Government.

It’ll be interesting to see how Al Otaiba does and how The National’s newsroom responds to the change. On the 30th January we’ve lost one renowned local media figure; have we been given another one in his stead?

It’s not me, it’s you – Who Censored the Wolf of Wall Street?

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Want swearing, sex and other obscene moments in your film? Then you’re best heading to Beirut (image source: http://www.huffingtonpost.com)

I’m a very nostalgic person. I remember the good old days when the internet was all about dots and beeps, when a gourmet burger could be found in a Happy Meal and when newspapers came with columns inked out by a black marker. Censorship isn’t a foreign concept to the Gulf region. Be it television, printed media or, more recently, the internet, censorship is a given. I sometimes wondered about the rooms of employees who’d be sitting in a room reading over the foreign papers with their thick, fat marker pens ready and eager to put market to paper on a large section of the paper.

Rarely do we hear from those people behind the censorship. However, the past couple of days have thrown a light on the world of censorship in the region. The latest Martin Scorsese film, The Wolf of Wall Street, is a tale of financial excesses with an over-excessive use of expletives, sex, drugs and other naughty things. It’s not surprising that such a film may cause flutters, especially in a conservative part of the world. While most of the country’s cinema-goers would have expected cuts here and there, the film ended up losing 45 minutes from its three-hour running time.

Local media reported on the incident, including a wonderful piece by Rory Jones, the UAE-based correspondent for the Wall Street Journal. As the piece is so fun I’m going to quote directly from Mr Jones.

Whole scenes were taken out of the Martin Scorsese-directed movie, including a particularly raucous trip to Las Vegas that included a plane full of prostitutes. The F-word has also been removed where possible, creating an almost constant jerking of the screen as one frame has been spliced into another.

Somewhat understandably, film-goers in the U.A.E. have taken to social media to vent their anger over the cuts, warning others not to see the film as most cinemas are not making viewers aware of the level of censorship.

As Mr Jones and others such as Gulf News’ tabloid! have pointed out, cinema releases are supposed to be censored by the National Media Council. In this case, the NMC has pointed the finger at the film’s distributor, Gulf Film. Why the distributor would want to annoy cinema-goers to the point that they tell others not to see the film and demand refunds from the cinema firms is beyond me. Gulf Film haven’t commented. One official from the NMC did speak however and here’s what he told tabloid!:

Juma Obaid Al Leem, director of the Media Content Tracking Department at the NMC told tabloid! the cuts were made even before it came under their review.

“We didn’t touch the film. The distributor already made the cut [when it came to us]. When we asked the distributors, they said they cut all those scenes and words, because they want to distribute the film in GCC,” he said.

Al Leem added that, following complaints from moviegoers, the NMC has instructed distributors to leave the editing to them.

“[We have told them] next time, don’t touch the film. We will make the cuts. We will decide. Maybe some scenes will be accepted. Don’t make any cut outside till they bring the full film and we will decide about the film,” he said. “We told them very clearly.”

Ironically, the film has been released in its entirety in Lebanon. It seems that nothing can offend the Lebanese cinema-goer, not even the Wolf of Wall Street. As for the UAE, we’ll have to put up with only two-thirds of a film. A wolf in sheep’s clothing anyone?

The Sheikh Mohammed School of Communication

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I’m no posterboy for Dubai I’ll admit. But I do admire how the Emirate’s ruler communicates with the media. The BBC aired an interview with Sheikh Mohammed Bin Rashid Al Maktoum this week and the piece made headlines the world over. Sheikh Mo as he’s known here shared his thoughts on everything from Iran, Syria and Egypt to horse doping and human rights in the UAE. Sheikh Mohammed talks plainly, he gets to the point, and he admits when things go wrong; asked about the jailing of a number of young men for a spoof video Sheikh Mohammed says:

“We try to change it. We are not perfect and we try to change it. Any mistakes, we go in and try to change it. We’re not perfect, but we are doing our best.”

What’s fascinated me the most has been how the media industry has taken its pick of quotes to build headlines around. For the UAE’s media the key talking points were Sheikh Mohammed’s call to lift sanctions on Iran and his views on Syria and the need for Syria’s President Bashar Al Assad to step down. His views on Egypt’s General El-Sisi dominated the Egyptian papers.

If you want to watch and learn from Sheikh Mohammed School of Communication and see a leader who is unique in terms of how he interacts with the media then watch the interview on the BBC on the 17 January at 04:30 GMT & 09:30 GMT and read the article by the BBC’s Jon Sopel here. You can watch a teaser below from the original airing of the interview yesterday.

I wish there were more leaders in the Gulf who’d talk to and with the media.