Is the Middle East’s Communications Business now 24/7 due to #SocialMedia?

There have been a slew of articles coming out from the US and Europe on social media and when to communicate to ensure that a message gets heard by a maximum number of people. Blogs from Bitly and other social media tools have highlighted the issue of timing and its importance in terms of how content goes viral.

The When Should I Post this Infographic by digital agency Raka was based on Bitly’s data for social media content distribution

I hadn’t heard of anything along those lines in the Middle East until recently, when one agency told me they’d won a contract to promote a national sports league via social media. The agency in question claimed that they had an ace up their sleeve during the pitch; they’d guaranteed the client that they would communicate in the evenings during the matches themselves, rather than promoting the games during office hours.

The thinking was simple. The target audience would be most focused on the sport an hour or two before, during and an hour or two after the games.

By that logic, wouldn’t the same also ring true for a variety of other audiences across the region? For example, for non-alcoholic drinks such as Barbican one of the prime times for selling is during football games. Similarly, wouldn’t restaurants and other venues which do most of their business in the evening do well to communicate afternoons and evenings rather than in the morning?

It’s an interesting one to think about for marketing and communications professionals. I’d love to see someone coming up with similar studies to the bitly blog and Infographic above, particularly for the GCC region. But I’m guessing most business and brand-related social media communications in the Middle East are being posted during office hours.

Everyone I know in the marcomms industry has a smartphone, a laptop, a tablet, and a 3G mobile connection. Connectivity doesn’t seem to be the issue to communicating outside of office hours, so then what is? Is it all down to the permissions and approvals processes that companies here have in place?

There are a myriad of tools which can help measure responses and even suggest the optimal time to post messages on social media based on previous data. One to look at is Crowdbooster. This online tool is free to use and you can use it to schedule messages to Twitter and Facebook. If you’re looking for a basic but useful tool to work out when to post to social media, try out Crowdbooster.

Crowdbooster is a great tool to use when you need to know the best timings for posting messages

But do remember, don’t sleep and tweet or Facebook! Or else you might end up writing something that you will regret.

Viral conversations – Saudi Women’s Forum streamed live with #womanforum hashtag

I often get asked about Saudi Arabia, about its people, customs and culture. But every so often you can get a glimpse into this magic kingdom and enjoy a peak at the real Saudi. Last week, on the 10th and 11th of December, the Saudi Center for Women’s Studies held a conference on women’s rights and responsibilities. For the first time I can remember for such an event, it was streamed live on the internet, including with commentary in English.

While I’d love to have a peak at the number of unique users on the site, social media activity in the Kingdom surged during the two days. Writing with the hashtag #womanforum Saudi and Arab nationals shared and commented on the views presented by the speakers (as this is Riyadh/Saudi women speakers did not share the same hall as the men and so were not visible in the video if you were wondering why there seemed to be no women at a women’s conference).

Most of the tweets and updates were in Arabic, but others did post in English.

http://twitter.com/#!/commitmentphobi/status/147175873446019073

The organizers of the event even used Facebook to upload pictures of the event and the speakers involved. If I can dig out the link I’ll add here.

Several days later in both English and Arabic media articles were published on the event. Here’s the link to the Arab News story, and the other for the Saudi Gazette piece.

While the media did pick up on important aspects of the event, the pieces were published several days after and lacked both the immediacy of the social media feeds as well as the cut and thrust of the debates online. With Saudi women and their rights being such an important topic in the Kingdom today, you’d have to ask if one article in a newspaper could do justice to the entire event.

As an addition to the above much of the argument for Saudi women working has been waged online. This is one video that was circulated this week using the womanforum hashtag. The video was uploaded in March but was circulated again this time round due to the renewed focus on women’s rights and work in Saudi. There’s nothing like a viral conversation, even in the magic kingdom.