I’ve been fortunate in my career to have worked with some amazing brands and organizations. In particular, the most forward-thinking have focused on the issue of sustainability. It’s become a passion for me, as I want my daughter to inherit a world that is better than ours.
I’m often asked to support events on sustainability. One such initiative which I’m very proud of being able to help is that of the UAE’s Ajman Center for Social Responsibility. Launched by the Ajman Chamber this year, the Ajman Center for Social Responsibility aims to promote the concept of sustainability for both the public and private sectors as well as create a resource for sustainability across this emirate. Assisted by the consultancy firm Sustainable Square, the team at the Center have set for themselves a vision of becoming the regional and global reference for social responsibility and sustainability practices. And, judging by the energy they have, I feel they’ll reach this goal.
For many of us communicators in the Middle East region, we’ve taken on the mantle of championing sustainability. Sometimes it’s due to reputational reasons; the need to be seen to be doing good. For others, it’s been about the willingness to tackle an issue that isn’t going away. There’s some confusion around sustainability and the role of communications in the Middle East; I remember well one senior comms professional erroneously commenting during a public meeting that the function has always been with communications, despite all of the literature from the 1950s and 1960s by Bowen, Freeman and others which argues that organizations have a social obligation to “to pursue those policies, to make those decisions, or to follow those lines of action which are desirable in terms of the objectives and values of our society.” In short, when it comes to sustainability in the Middle East, we can come across as a confused bunch.
For me, sustainability should be at the heart of any organization – it should be a part of every person’s job function. So, what is the role that communicators should play? We are the change agents, the people whose job it is to tell stories around purpose, and who can best use engagement to win over various stakeholder groups, be they internal (employees, management or shareholders), or external (government, NGOs or the public) as to why there is a need to become more sustainable and how we should get there.
Examples of good sustainability communications work are both global and local in nature. Take for example the work done by Mars for its M&Ms brand. Mars reached out to the M&Ms consumer base in a smart way, by using the M&Ms characters everyone knows, to talk about initiatives around sustainable cocoa production and other CSR causes by telling the stories through the same M&M characters used to promote the brand.
On a local level, a good communications campaign can be something as simple as promoting safe driving, which environmental and engineering consulting services firm CH2M launched both globally as well as locally.
As communicators, our role is to understand our audience(s), know how to engage with them, and shape messaging that will impact both attitudes and behaviours. It’s never easy to change habits that have been ingrained for years, especially when it comes to sustainability (anyone who has worked on a recycling initiative will know how hard it can be to get people to recycle rather than throw materials into the trash).
However, that’s the beauty of our job as communicators. We’re the front line, the people who take a concept and make it happen with those groups whom we need to come on board. To quote from the United Nations Environmental Program:
Public communication has a key role to play to build on these emerging trends and to make sustainable development approachable and understandable. Informed, motivated and committed people can help us to achieve our sustainability goals. However, communicating effectively about sustainable lifestyles is a challenge. One needs to consider not only what to communicate, but how to communicate it.
Important factors of success include content, messenger, choice of media and tone. Experts are coming to realise that traditional messages from governments and green groups urging the public to adopt the environment into their day-to-day decisions need to be overhauled. Many of these messages are simply too patronising, guilt-laden or disapproving. Instead of turning people on to the environment, they risk switching
them off. The lesson to be learned is that communication styles have to be positive and tailored to different circumstances and cultural contexts.
If you want to know more about communicating sustainable issues, there are people who specialize in this issue. Sustainable Square’s Monaem Ben Lellahom is a great person to approach as he both understands the issue of sustainability as well as how to communicate around it; another person who focuses on sustainability is Stephen King, who focuses on the sustainable development goals. I’d urge you to reach out to either or myself to ask questions about how we can communicate sustainability better in this region.