There are times when I have no other reaction but to laugh. I was sat with an acquaintance and we were talking about a company which was hiring for a senior comms role. Me being me, I wanted to help out and recommend someone, and I asked the obvious question.
“What are they looking for?” I said.
“A pretty Lebanese girl,” was the response.
My friend was part joking, but also part serious. And here’s why. For far too long, communications has been seen as a nice-to-have, a function that isn’t really strategic. Unfortunately, what has often happened is that communications has become the department where either someone senior is left to ‘retire’, or it’s the place where an inexperienced but attractive character is brought in.
This Has To Change
We need to stop treating communications as a window dressing. Reputation matters, in both good and bad times (ask anyone who works at Volkswagen about the importance of reputation and its cost to the business). Today, thanks to social media, any one consumer or stakeholder can call out your company, for both good reasons and bad. And yet, few companies in the MENA region have people who can effectively steward and build reputations.
So, how do we do it?
Firstly, the industry needs to talk more about what communications truly is and what it can do for organizations and their publics. Many of us will work tirelessly for our brands, but we’re awful at doing public relations for ourselves. There’s not enough people out there, particularly among the C-level crowd and within human resources who actually know what communications is about. As an industry we have to spend more time educating our peers, so that they know what we do and the value of our work.
Secondly, we need a universally accepted certification. Would you go to a lawyer who doesn’t have a degree. Or how about a doctor who didn’t attend medical school? And yet, most of us in the communications industry have never studied public relations and understood the theory underpinning our work. If we’re to evolve, and become better at what we do, then we need to go forward as an industry and adopt a standard certification, be it that advocated by the CIPR or IABC. We need people who are accredited, who have invested time in their development, and who can say, “I know my communications theory and this is how I can prove it.”
I’m used to the status quo. But it doesn’t mean that I don’t want change. I want our profession to be respected, to have a seat at the table, and to be strategic. I hope you’ll join me, so that together we can push for change.