Local Heroes: The Entrepreneur Osama Natto

osamanatto

I wanted to change the conversation on this blog, with the launch of a series of Q&As with people I know who are in the region and who are from the region and who are pushing for positive change. First up is Osama Natto, a Saudi gentleman who has worked in a range of roles. Today Osama’s focus is very much on encouraging entrepreneurship and innovation in the Kingdom. He’s touched thousands with his can-do attitude, his belief in local talent, and his love of technology.

I hope Osama will inspire you as much as he does me. If there’s someone you know who deserves a blog post, then please do drop me a note. In the meantime, enjoy the read.

Osama, tell us about your career and the choices that impacted your career?

I started working at a very young age in my father’s hardware shop in Makkah, Saudi Arabia. I used to clean the shelves and place price tags on products. I started with 10 Saudi Riyals a day, which around two and a half dollars. Working at the shop instilled in me workmanship, discipline, and how to be practical. It also built in me the sense of financial independency. I opened my first bank account as soon as I was legally old enough, and I started my first investment. When I joined the King Fahad University of Petroleum and Minerals I continued to work part time in odd jobs such as lab attendant, teacher assistant, and applications programmer at a shipping company. I also worked freelance as a tutor and research assistant to students. When I was a freshman I noticed a recruiting brochure at the dorm room of one of the senior students. The brochure was for Procter & Gamble. On that day I said to myself, “I will work for one company, I will work for five years only and that company will be Procter & Gamble.” And I did stick to my promise.

So, what made you become an entrepreneur?

My decision to become an entrepreneur was made when I was in my early teens. I was fascinated by success stories of Saudi businessmen such as Alwaleed Bin Talal and Abdulrahman Alzamil. I had my own ventures that made money when I was still in school including selling fireworks during celebration seasons, video production for family and school events, and selling custom made jewelry.

What made me become an entrepreneur is freedom. There is no price on personal freedom. Freedom in decisions, freedom in time, freedom in lifestyle, and financial freedom. This does not necessary mean being wealthy, but instead not being dependent on someone or an organization to make a living.

What entrepreneurial lessons would you share with others?

Dream big, look at what is holding you back. Most of what is holding us back are internal factors that can and will be overcome once we understand them. Focus on products that have an impact on people regardless of their age, geographic location or ethnic background. Stay away from service-based businesses as they tend to consume you.

How do you foster innovation, and why does it matter in this region?

Fostering innovation in the region is a bit challenging for many reasons. Understating of innovation, the innovation process, the availability of facilities and resources to foster innovation. Our region needs innovation the most due to the dependence on natural resources and the growing number of population compared to the availability of jobs. Only through innovation can we create new products, new markets and hence new jobs. There is an entrepreneurship movement in the region; what I would like to see is an innovation movement. My current venture is more about innovation and less about entrepreneurship. I want to build the innovative products that the world needs. I want to bring the Arabs back to innovation. Our Arab ancestors innovated many concepts and products which still serve as the basis of many innovations today.

What inspires you?

Nature and beauty inspire me.

How is technology changing how we work in the region?

Technology helped to a big extent to get rid of the borders. Anyone in the region with a computing device and a connection to the internet can create something and sell it to the world. Technology not just gave us access to the consumers around the world, it provided us with research and data available at our figure tips. With technology, you have access to unlimited talent and resources at affordable prices.

On my previous venture, I had millions of dollars and a team over 60 people working with me. In my current venture, I wanted to try something new so I started with $400, built a product by using resources from around the world and sold it to people from around the world by using my laptop and any internet connection that is now widely available and, in some cases, free.

How do you make a whole country hate a child-focused health intervention programme? Ask Nido…

It’s not often that the first (and most popular) comment on a YouTube video is a request for ISIS to blow up a company’s headquarters. However, as I have learned time and time again, anything is possible when you combine the Gulf’s nationals with social media and an issue they’re passionate about.

To cut a long story short, a video for Nestle’s Nido brand been trending in Saudi. The video tells the story of an initiative by Nestle and the company’s consumers on the occasion of the powdered milk brand’s 70th anniversary, to provide 14 million cups of milk to 40,000 children for six months. The activation is a cause-related marketing exercise which involves the region’s shoppers. And you’d think everyone would love it; who doesn’t like seeing kids being fed and a corporation giving away its products to a good cause?

Well, here’s the issue. Someone behind the video/brand thought it’d be a good idea to boost the number of videos through paid media. For the space of how many days beginning from the 3rd of March, this video was everywhere. To the extent that it’s been watched over ten million times. Which is great, if you like big viewer numbers. However, people don’t like to be forced to do anything online, especially being forced to watch the same video over and over and over again.

The statistics sum it all up – 419 likes versus 9,663 dislikes. But it’s the venom in the comments, the hatred of how someone (please stand up) who has decided to spend a load of cash to promote the video has ruined the viewing experience of tens of thousands of Saudis who have had to sit through this content. Saudis complained en mass, even going so far as to tweet @nidoarabia and @nestle to ask them to stop promoting the video as well as reporting the video as spam. Peeved that their own content is being pushed to one side and having to deal with disgruntled YouTubers, Saudi content creators have apologizing endlessly. And there’s even been calls for a boycott. Now, that’s how you change beliefs and habits whilst also inspiring action Nestle!

The comments, many of which are hilarious, range from pure hatred of the brand’s blanket to many admitting they’re now beginning to hate drinking milk (and children…).

We've had enough of Nido!

We’ve had enough of Nido!

There were some Saudis even reminiscing for Marwan Taloudi, the man who spammed Saudis with his YouTube get-rich-quick ads.

YouTube is still a business after all, but if you’re going to get people to like what you do, then don’t shove it down their throats for days on end.

And just cause I love you all, and I love Nido even more, I’d like to share the video with you. I hope you enjoy watching the most hated video in Saudi right now.

A big thanks to Osama Natto for the story and the content.