Tag Archives: Ikea Saudi

The #truthbetold – How Saudi’s UTURN and @omarhuss are tackling taboos through social media

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By its very nature, a taboo can be difficult to talk about. Breaking a taboo is traditionally objected to by elements of a society. What we’re seeing in Saudi is an effort to tackle taboos through social media. One of the leading digital and social media agencies is Jeddah-based UTURN, and its founders and presenter Omar Hussein have taken it on themselves to tackle sensitive subjects. Their idea is simple – create scenarios whereby they provoke Saudis to respond to the situation through actors and staged behaviours, record their reactions, and package this for distribution over the internet.

Named #truthbetold or #الحق_ينقال in Arabic, Omar Hussein and UTURN have tackled several issues to date since they began their series at the end of November. The first, in partnership with Ikea Saudi Arabia, was the issue of Saudi women working as cashiers. An actor in the queue would begin cursing the female cashier to prompt a reaction from the audience around him. The video is below and is only in Arabic. However, it is worth watching just to understand the issue and the responses of those featured.

The second, launched a month after at the end of December, is on the issue of alleged racism towards foreign workers in Saudi Arabia, and was staged in the roast chicken chain Tazaj. Again, the video is in Arabic but the body language of those in the set and who are not aware of acting can be read by any person watching.

Released at the end of January, the third episode tackles the issue of child workers in Jeddah. Done in partnership with the Fatoor Faris restaurant, people are seen responding to a Saudi actor abusing a child actor who is pretending to sell him gum.

Each video has been watched over half a million times, and, even more importantly, UTURN is using Facebook as a means for Saudis to discuss these issues. The idea is so simple and yet so powerful. Thank you UTURN and Omar Hussein for doing this. I wish others were as creative and as brave as you.

And I wish that communicators would look at Saudi, a country which is viewed as the most traditional and conservative in the region, to understand how we can better use social media to change perceptions, attitudes and behaviours. You and others in the Kingdom are leading the rest of the Gulf in terms of how we use social media for change.

Forget the culture, what about your customers? Saudi Ikea and a no-women catalogue

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Now you see her, now you don’t. Ikea’s Saudi franchise forgot about the half of the population that makes (most of) the decisions about what goes in the house.

Ikea has been in the news of late for all of the wrong reasons. If you haven’t seen, read, heard or been told about the ‘incident’, then read the below from NBC’s website.

Scrubbing the bathroom got a whole new meaning in the Saudi Arabian Ikea catalog. The Swedish home and furnishings retailer faced criticism after reports surfaced that Ikea digitally erased women from pictures in the Saudi version of the catalog.

In one picture of a family in a bathroom, the mother standing at the sink with her son was removed. Even one of the retailer’s own designers, Clara Gausch, was erased from a photo featuring four of the brand’s designers.

Sweden’s trade minister Ewa Björling told the newspaper Metro the vanishing women were a “sad example” of gender inequality in Saudi Arabia, where women aren’t allowed to drive and must be covered in public.

In a statement to the BBC, the company said “excluding women from the Saudi Arabian version of the catalogue is in conflict with the Ikea Group values.” It blamed the missing women on the franchisee who runs Ikea’s Saudi operations and said, “We do not accept any kind of discrimination.”

While every media outlet around is poking fun at the Swedish furniture icon (and Swedes take their human rights and equality issues very, very seriously), the question I’d ask Ikea’s Saudi franchise is who do you think is buying your furniture? I’ve rarely seen any man in Ikea either in Riyadh or Jeddah deciding on what will go in the house.

So, how is getting rid of women in the catalogue going to help shift furniture? How does ignoring your target audience and not promoting your brand values with half of the population, the half that (mainly) look after domestic matters. So again, what was Saudi’s Ikea franchise thinking? Forget the women, let’s keep the conservatives happy. And yes, you can find women’s pictures being published in Saudi Arabia so why did the franchise take the risk?