Rebranding for ‘soft power’ – examples from the Gulf

Aramco is looking to spend millions on promoting itself (image source: Twosmokingbarrels)

Now is a good time to be in the branding business, at least here in the Gulf. A slew of governments and government-owned assets are launching brand campaigns. At the beginning of the month, the UAE government announced that it’d be launching a national competition to create the first brand entity for the UAE – seven Emirati artists from each of the country’s seven emirates would work to design a logo and slogan to market the country in campaigns abroad. According to The National newspaper, “Once unveiled [the new brand] will be used widely by government departments and in marketing and adverts.”

The aim of the UAE brand is to reflect a truly Emirati character abroad, which will be based on four values. These valies are ‘giving’, ‘tolerance and openness’, ‘credibility’ and the ‘leadership values’ of the country’s founding fathers.

The second brand launch of note was by the Abu Dhabi National Oil Company, better known as ADNOC. The UAE’s largest oil firm launched its first ever national branding campaign last week, under the tagline ‘energy for life’. The 95-second video commercial which fronts the campaign was shot by Emirati director Ali Mostafa and shows the young Emiratis in areas such as aviation, science, exploration, space, the arts and sports. The new video is below (it’s subtitled in English), and will be shown across the UAE soon in cinemas and on social media.

The third example is from Saudi, Saudi Aramco in particular. The world’s largest oil and gas company, which launched its IPO this month, will, according to the Daily Telegraph, “splash out nearly £200m on a global marketing blitz next year, as the richest company in the world steps out from the shadows and tries to elevate its public profile. The oil behemoth’s huge advertising push will follow its long-awaited flotation next month when it starts trading publicly on the Saudi stock exchange.”

What’s fascinating about these three examples, and others, is how these brand campaigns are being used to build and project soft power. Look for example at the ADNOC video, which features art, humanitarian aid and sports; this isn’t your regular branding campaign for an oil and gas company. Likewise, with the UAE’s national rebranding campaign the focus is on Emirati values – it’ll be fascinating to see how this unusual approach to nation branding resonates with people outside of the region, especially as emirates such as Dubai and most recently Ras Al-Khaimah have built themselves up as tourism destinations in their own right.

Saudi Aramco’s marketing blitz is the most interesting of all. The company is listing in Saudi Arabia, and it hasn’t announced plans to list outside of the Kingdom. According to Reuters, “the Saudi government will face a one-year restriction on selling more Aramco shares following the domestic listing, according to the sources, meaning any overseas IPO is unlikely to be held in 2020.”

The concept of soft power was the American academic Joseph Nye, who served as a senior official in both the state and defence departments. He believed that various concepts such as culture and communications could direct the decisions/behaviour of others without the need for military force. Soft power influences others using intangible concepts like culture, ideology and institutional norms. And it’s a concept that’s usually talked about, and wielded by, governments. Companies don’t talk about soft power (though they do care about reputations).

And that’s not all. Given that both ADNOC and Saudi Aramco are primarily B2B, it seems these exercises are means to create brands that are based on and aligned with a governmental approach to building soft power. But given they are brands whose businesses are based on oil and gas, will this approach to reputation building work with a Western public who are openly agitating for a greener, more sustainable future?

As always, thanks for reading. And let me know your thoughts.

A New Year’s Wish – For PR people to disclose their client relationships (especially on social media)

full disclosure

Can we have more disclosure when it comes to agency-client relationships and content in the region? (image source: multiplesclerosis.net)

When I was young, naive and altruistic, I used to wish for all sorts of lovely things, like peace in the Middle East, an end to discrimination and that type of stuff. Now, I’m (a little) older, and my New Year’s wish list is a little shorter, and, I hope, much more reasonable.

On my 2018 list, there’s one wish. And I need your help to make it happen. It’s pretty simple really. All I’d like is a little more transparency in the region’s public relations industry. I’ve seen a couple of recent examples from senior executives on the agency side, and there seems to be a trend of agency people writing content for sharing, either on social media or through traditional media, which promotes their clients either directly or indirectly. Two examples from this month are below.

What’s also disappointing is that when asked about a client relationship, there’s no response.

My point isn’t about the content – both pieces are well written. Rather, it’s about the need to fully disclose our relationships as PR practitioners and communicators. We talk about the need to be open, and to foster debate. By not disclosing our paid relationships, and not responding when asked, we are doing neither. And, in case you didn’t know, disclosure is legally mandated by the Federal Trade Commission in the United States, the Advertising Standards Authority in the United Kingdom, and by other authorities in Europe.

NicolasTeneoADNOCPost

Teneo has been advising ADNOC on the ADNOC Distribution IPO. However, there’s no disclaimer here of this, or no response to a direct question.

The below tweet links to an opinion piece on Arabian Business, where a Burson Marsteller client is referenced (the Islamic Military Counter Terrorism Coalition) by the writer, who is the Chief Executive Officer of the public relations agency ASDA’A Burson-Marsteller. There’s no disclosure of this relationship, the opposite to how Ford is referenced in the article. And there’s no response to the question either.

https://twitter.com/alex_malouf/status/945707229503770628

To show those in the region how it can and should be done, have a look at the below from Bob Pickard, the Canada-based principal at Signal Leadership Communication. In his Tweet he’s not even referencing a client, but rather sharing his opinion as a client himself. His words underline exactly why we need to disclose our paid relationships, due to the implicit bias it causes.

My company mandates that I disclose when I tweet about a company issue, by using hashtags such as #employee, clearly stating my employer in my social media profile, and through any other means that would remove any doubt as to my relationship with the company. I’d also hope that companies here in the region would adopt similar transparency policies. They’re easy to find online – here’s one from P&G from 2011 which is openly available on the internet.

So, are you with me? Can we have disclosure and transparency when it comes to client relationships in the region? As always, let me know your thoughts.