October has passed, and I wanted to share a summary of some of the corporate outreach I’ve seen around the perennial cause of choice at this time of year, namely breast cancer. In many countries around the world, including the UAE, October is Breast Cancer Awareness Month, which is an annual campaign to increase awareness of the disease.
I’m writing this post in the hope that brands understand the need not only to raise awareness of Breast Cancer, but also to support charities either through direct contributions or through cause-related marketing, such as providing a percentage of revenues for a specific product to a charity.
Here are examples of how some brands are promoting themselves, whilst not doing enough in my opinion to support a charity cause.
Staying in The Pink of Health – Tea Time at Al Bayt, Palace Downtown
Honestly, I don’t know where to begin with this idea. Is it enough to create a tenuous link to breast cancer by the use of the color pink (in this case, afternoon tea with a pink theme), without supporting a local charity?
The palatial surroundings and views of Burj Lake at Al Bayt, our lobby lounge, enlivens the time-honoured tradition of afternoon tea. The experience takes on an even more special dimension during the month of October, where you not only savour an assortment of delicious sweet and savoury treats with an unlimited selection of premium tea and coffee, but also participate in the Breast Cancer Awareness initiative every Wednesday, Friday and Saturday with a special pink theme. We see it as part of our social responsibility, an experience we encourage you to share with friends and family.
Pink yoga session promotes breast cancer awareness at The St. Regis Saadiyat Island Resort, Abu Dhabi
While there’s a link between exercise and cancer, does a ‘Pink Yoga’ session warrant a media communication? Is this another unwarranted attempt to PR a charity issue, without enough thought as to what the call to action will be?
Hotel guests got in the pink yesterday in support of Breast Cancer Awareness Month.
The St. Regis Saadiyat Island Resort, Abu Dhabi hosted a session of ‘Pink Yoga’ to promote the health benefits of regular exercise – with all participants asked to wear the color.
Admission was complimentary for people staying at the resort, members of The St. Regis Athletic Club, where the class was held.
People who visit the hotel on or before Saturday will be greeted by a floral arrangement of blush-hued blooms in keeping with the annual health campaign, which is held around the globe each October.
The flowers will remain in the building’s main entrance until Saturday.
Researchers have identified a link between the likelihood of developing breast cancer and being overweight or obese. Regular physical activity and the maintenance of a healthy body weight, along with a healthy diet, can considerably reduce the risk of developing several kinds of the disease, the World Health Organization has stated.
Go Pink This Month With Tweezerman
This announcement takes the prize for the worst possible communication on breast cancer. Whilst the company says that it allocates a portion of its profits to charitable organizations, while actively supporting local communities, there’s no mention anywhere in the communications of who these recipients may be or if my purchase during the month will mean a contribution to a local charity in the UAE. The communication is below:
The beauty tool brand, loved by makeup artists and beauty enthusiasts alike, both locally and internationally, Tweezerman presents the Pink Slant Tweezer in honour of Breast Cancer awareness month.
Like every beauty tool by Tweezerman the Pink Slant Tweezer has a perfectly calculated tension and ergonomic shape for comfort and control and an award-winning hand – filled precision tip, the best for eyebrow shaping.
How To Get Cause-Related Marketing Right
There are so many more bad examples from October out there (including the featured image at the top of the post). Dressing your staff in pink, serving cupcakes and then communicating with the media/through digital channels doesn’t mean that you’re supporting the fight against breast cancer.
I’ve written on the issue of not-for-profit marketing right before, but it still seems that brands aren’t understanding that they need to put in more than a couple of hours thought into this type of exercise. Here’s a simple to-do list:
- Build your activity around a consumer insight.
- Make sure your brand aligns with the cause.
- Involve a charity partner and define your brand’s social responsibility.
- Develop a simple promise/call-to-action using clear messaging and accountable outcomes.
If you’re not getting these four steps right, then don’t jump in. The worst thing you can do for a brand is either pinkwash or greenwash. You’re eroding consumer trust in your brand, and your customers will move to another brand that they deem to be more honest.
Brands in the UAE, I hope you’re listening.
It is a sad truth that almost every good cause gets hijacked for profit, either directly by companies like those you have picked-up, or indirectly through misuse and abuse as has been seen with the Red Cross and its Ebola project with suppliers massively overcharging and staff abusing their position. Neither of these are also islolated.
The best way to make a difference is to give directly, give locally, to entities who really do the work.
There are some great examples of cause-related marketing making a difference. Look at Toms, or Pampers and UNICEF (disclaimer, I do work for P&G), or Starbucks and Red. It’s a tough job to get right, but we’re constantly getting it wrong in this region, where it all seems to be about easy PR wins. Consumers need to start pushing back, and say enough with this crap.