One place you don’t want to be for Eid – Stuck at Riyadh Airport with @BritishAirways

Where do you want to be on your first day of Eid/vacation? It’s not the most pleasant experience being stuck at any airport in the world, but this story does break my heart. The above video was posted today after what appears to be a nightmare experience. The below text is from one of the passengers on BA262 which was supposed to leave on the 7th of August from Riyadh to London Heathrow but arrived three flights and a day later than scheduled. And while safety is of paramount importance and these things do happen I have to ask, why didn’t BA do better in terms of its customer service?

On checking into the airport the flight BA262 on 7th Aug 2013 from Riyadh to London was delayed by 20 minutes. This was extended to nearly 4 hours with statements every hour. The air conditioning within the airport was not working and the status updates very vague and not helpful. No refreshments were made available and the passengers left to fend for themselves. Finally we did board the aircraft and took off from Riyadh, however approx 30 minutes into the flight we started circling Riyadh and did not go anywhere. We were then told that there was an issue with the main wing flaps jamming and had to eject 20 tonnes of fuel and return to Riyadh.

The emergency landing was fast and hard but fortunately the pilot was good and we made a safe landing.

Passengers disembarked and went through a living nightmare from start to finish and ended up leaving the airport with no support from BA what so ever!!!!

The aircraft, we were told was fixed and we were to return the next day to take off at 0700hrs. We ended up taking off close to 0900hrs 8 Aug, again we climbed and again the same issue occurred about 30 minutes into the flight. The main wing flaps jammed again. we then went through the same scenario of dumping the fuel and then another emergency landing back at Riyadh airport. This time there was screaming and crying within the aircraft and again blue lights chasing us up the runway. On coming to a stand still there was a person who was took ill and passed out and the para medics were dispatched to attend the aircraft to treat the person.

BA you have en-dangered peoples lives, you have not been there when needed, you are a disgrace!!!!

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