Corporate Social Responsibility… What is it exactly, and what are organizations doing about it? The UAE-based PR agency Cicero & Bernay Public Relations teamed up with research firm YouGov to understand opinions about the subject across the Gulf, in Egypt, Jordan and Lebanon.
The methodology was simple. The research team surveyed 219 C-suite executives from the UAE, KSA, Kuwait, Bahrain, Oman, Jordan, Lebanon, and Egypt. The respondents included decision-makers in key sectors, including aviation,
automotive, banking and finance, construction and real estate, healthcare, and transport (importantly, it doesn’t mention if companies were private or semi-government). Data was collected online. The survey was 16 questions long, and the survey was undertaken in either English or Arabic. The pie charts below detail the industry type and country.
Now, let’s start with the big question. How many executives understand what CSR is? The picture here is mixed, with executives in the UAE claiming they know what CSR is, and those in the Gulf outside of the UAE and Saudi Arabia saying they don’t know what CSR is. I’m always a little wary of do you/don’t you questions, as people will often claim knowledge they don’t have (for example, ask anyone if they recycle – no one will say no). What would be fascinating is to compare these sample numbers with global samples, to contrast awareness levels with other regions.
Do Executives Understand CSR?
Moving on, the survey asks how well do you understand CSR. Most respondents say they understand the concept fairly well, with only the UAE having a majority saying they understand CSR very well. There may be a couple of reasons for this. The most obvious may be the number of multinationals (MNCs) based in the UAE. The survey doesn’t mention if executives are from MNCs, but even if they’re not, it may be the influence of MNCs on the regional landscape. It could also be executives overplaying how much they really know.
Defining What CSR Is, And Isn’t
The third question refers to statements to help define what CSR is that respondents either agree or disagree with. CSR is defined here is a traditional sense, in terms of donations (this would fit into what happens on the ground). However, executives don’t feel that CSR should involve companies “making some sacrifices”, and CSR may not have any link to good moral values. The majority of executives also believe that CSR is part of a reputation-building strategy, and that companies should get involved in specific issues (I rarely see this happening). Executives mainly believe that they should be CSR-certified (this is an interesting response, as there’s so few CSR certifications locally). Statement seven is a bizarre one, about CSR being a trade barrier enacted by Western companies – while the majority seem to say they believe this here, country breakdown percentages are much lower, so I assume there’s some data error here. And finally, most executives believe that the primary social responsibility is to make as much profit as possible – I bet their shareholders are proud of this.
Trust and Organizations
The fourth area of focus is on the trust bump a brand can get from engaging in CSR. There’s a general consensus that socially responsible brands are much more trusted than those that are not.
Likewise, there’s a belief among the majority of those surveyed that socially responsible companies can charge a premium for their products or services. And 55 percent said they would not buy a product from a socially irresponsible company. The same sentiments are also reflected in a further question about choosing socially responsible brands over others – the majority of respondents in every country said they’d do this. Finally, most executives said they’d advise friends or family to buy products and services from a socially responsible company. While this information is eye-opening, it begs the question as to why more companies aren’t more engaged in CSR if they see it as a major reputational benefit for their brands that both allows for increased profits and growth with socially-conscious consumers (we’ll get onto that later on, in section two).
Who Is Doing What Regarding CSR?
Now we move on what what people know about who is doing CSR, and where. In the UAE at least, there seems to be an awareness of which countries and which companies are doing CSR (as a country, the UAE has been especially active in developing national CSR programs). In Saudi there’s a higher awareness of which companies are active in CSR. The UAE is seen as the most active country, with 53% of respondents saying the country is the most active in CSR, followed by Saudi at 17% and Egypt at 10%.
That’s it for this post. I’ll write more tomorrow, including on employer branding and also the pandemic’s impact on CSR.